Presenter: Paula Williams; Bergen Community College
Presentation available at: http://www.bergen.edu/faculty/pwilliams/VALE08.mht
Since the presentation is available online I will just give a very brief overview here. Paula gave a very informative presentation on why and how Bergen Community College uses interactive features on their library web page. First Paula explained why any library should consider going interactive and what are the benefit of doing so. See the presentation for details on these points.
Tools in use at Bergen: Adobe Captivate, WordPress Blog, PBwiki, LivePerson (for live chat), Instant Messaging
- Course Assignment Blog
- access at http://bccssl.wordpress.com
- also accessble indirectly through Library webpage
- About the blog: “This blog is designed primarily as an aid to reference librarians at Bergen Community College in assisting students with their course assignments. Information found on this blog include details about each assignment, tips and suggestions. In addition, pathfinders and lists of resources may be included where applicable.”
- librarians and faculty post; students can comment only
- general acceptance from faculty
- used as a replacement for the “big black binder” on the reference desk for frequently asked questions.
- Library Tour
- animated slideshow that provides information about library facility and services offered.
- uses powerpoint slides plus Captivate to add audio.
- eliminates the need to conduct physical tours as part of the BI class
- Library Wiki
- mainly used by staff, not students
- to facilitate ready reference questions
- limited use so far
- Automated Library How-Tos
- online tutorials
- Live Chat (Reference)
- tried instant messaging – did not go over well with librarians
- currently have a trial with LivePerson (chat software)
- basically positive reviews though some things did not work well (e.g., co-browsing)
- Creating additional interactive tutorials (and updating older tutorials)
- Creating podcasts
- Testing additional chat tools
- Conducting studies of effectiveness of tutorials and other interactive elements.