If you are curious what other New Jersey academic libraries are doing in the area of virtual reference, visit this poster session to see the results of my survey and some of the insights I gained from it. You may be surprised to learn that only 1/3 of VALE libraries participate in QandA NJ, the statewide virtual reference service, and that most of the librarians who responded to my survey have been disappointed by the low usage of their chat reference services.
Science & Engineering Librarian
Rowan University Library Services
Glassboro, NJ 08028
Please post comments about this poster session here.